Nuvola’s Blog

A stream of information

Making information flow between the islands is the key to eradicating them. Some form of information flow will take place in any business, however slowly or haphazardly. In my example of the carpentry business, even in Scenario A information did flow from the customer to Jimmy the office assistant, and…

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Typical Information Islands

As we looked at in the previous article, information islands are easily created, but linking them leads to improved work processes and customer service. The first step to becoming an information-conscious business  and connecting your islands is to understand what islands you have. Below are some typical ones from service…

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Stranded on an Information Island

Any company, from the largest multinational down to the smallest one-man band has lots of different sorts of information that it collects. These are often grouped around different business functions, such as sales, project planning, finance and so on. All these different sorts of information are qualitatively different, and although…

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Progressive Web Apps – what they are and why you should care

Once upon a time there were computer programs (note the spelling is American, not ‘programme’), aka application software, that we used to install on our computers. Then, two things happened in the 2000s. First, the web became more than just a bunch of dumb (and badly formatted) text pages with…

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Becoming Information Conscious

Introduction In the past 10-15 years, the way we do business has been revolutionised by easy access to information, enabling us to work and collaborate much more flexibly. As long as I can get internet access, I have access to everything I need to run my business. What amazing freedom!…

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Why have an app? 

Lots of people think they should have an app because it’s the latest thing and everyone’s doing it. But like anything in business, you should only do it if there’s a solid reason. We can think of six possible reasons you might really want or need one. 1. You have…

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Going Cloud – Moving to G Suite

At the end of last week, we began the process of moving the business over to G Suite. For those who don’t know, G Suite is Google’s answer to Microsoft’s Office365 – a subscription-based, cloud-based office platform. Unlike Microsoft’s offering though, it operates 100% online in a browser. You have…

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How integration of business systems has got easier

When I first started working in IT as a fresh-faced graduate back in 1998, we didn’t really think about integration. We’d put in sales automation or a customer service platform. Even with large corporates, there was often a lack of a bigger picture – how did the software sit within…

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