Bespoke vs Off-the-shelf systems

It’s worth taking a minute to discuss the relative benefits of bespoke versus off-the-shelf software, as you will almost certainly come across suppliers who’ll promise to build you a custom system that does exactly what you need, and at the same time vendors who’ve already built a system that they…

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From process to pixels

Creating strategy is fun, but implementation can sometimes seem a little more mundane, and it’s also a bit more tricky. This blog and the accompanying EXERCISES will make it a lot less daunting and you might feel you want to involve a good professional consultant somewhere from now on. An…

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Effective Information Flow

If you’ve ever experienced any sort of growth then you’ll probably have information islands. It’s a natural consequence of having to make tactical solutions to immediate problems. It’s hard to be focused both on growing a business and making sure that the systems and processes to support the growth are…

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A stream of information

Making information flow between the islands is the key to eradicating them. Some form of information flow will take place in any business, however slowly or haphazardly. In my example of the carpentry business, even in Scenario A information did flow from the customer to Jimmy the office assistant, and…

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Typical Information Islands

As we looked at in the previous article, information islands are easily created, but linking them leads to improved work processes and customer service. The first step to becoming an information-conscious business  and connecting your islands is to understand what islands you have. Below are some typical ones from service…

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Stranded on an Information Island

Any company, from the largest multinational down to the smallest one-man band has lots of different sorts of information that it collects. These are often grouped around different business functions, such as sales, project planning, finance and so on. All these different sorts of information are qualitatively different, and although…

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Becoming Information Conscious

Introduction In the past 10-15 years, the way we do business has been revolutionised by easy access to information, enabling us to work and collaborate much more flexibly. As long as I can get internet access, I have access to everything I need to run my business. What amazing freedom!…

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