What the customer says

Grant Smith, Director of Operations at AzteQ Solutions Ltd, says:

“AJaMS has evolved as we have, starting as a fairly simple way of tracking jobs and emailing them to our engineers, progressing into a complex job management system with invoicing and reporting. It has been absolutely vital to our success and growth as a business – there is very little I do where I don't refer to it. This extends to sales, where we are able to demonstrate how we are willing to invest in our business and customer relationships by extending AJaMS to meet specific customers' needs. Nuvola have been excellent in this respect, providing helpful advice in how best to implement our requirements, and building and supporting them in a flexible and timely manner. The program just runs – we never need worry about it, wherever our staff or engineers are AJaMS is never far away”

AzteQ Logo

Azteq Solutions AJaMS

Case Study - AzteQ Solutions

AzteQ Solutions Ltd, based in Hemel Hempstead, is a fast-growing business which offers network and computer maintenance and installation solutions to medium and large clients, in the corporate and public sector.

The Challenge

AzteQ's business model is based around maintaining a relatively small core team for sales, admin and operations management, and to use a network of approximately 80 engineers located all over the UK.

As such, they needed a system which would:

  • Allow them to distribute jobs easily to their engineers

  • Allow them to track the status of jobs and view statistics

  • Improve the visibility within the office of what work is being done when and by whom

  • Improve communication with their customers

  • Require minimal operational overhead and maintenance

The Solution

Nuvola has developed a web based system on our Application Framework for AzteQ, known as AJaMS (AzteQ Job & Management System), which has been constantly improved and adapted to meet the changing needs of the business – release 5.0 has recently gone live which includes their new warehouse and stock tracking operations, a live interface with a customer's system, and automatic allocation of jobs to engineers by text message.

The system now sits at the heart of AzteQ's operations and customer relations. It provides not only job management and location-based engineer allocation, but also automates their costing and invoicing process to a large degree. Customers can log in to the system and see the current status of all of their jobs, and the engineer(s) allocated to them. As AJaMS has been built around AzteQ's business processes, it is easy and intuitive for staff to use and has proved adaptable to their needs.

 

 

© 2011 Nuvola Ltd - all rights reserved. Creative design by coe creative